pagoda 168Privacy Policy

This page describes what we collect when you use pagoda 168 and how we keep that data protected. We are committed to transparency about our data practices and your rights as an account holder on our platform.

We at pagoda 168 collect personal information only to operate our service, process payments, verify your identity, and provide customer support. Our data handling follows Indonesian regulations and international standards for user privacy. We do not sell your information to third parties, and we limit access to your data to staff and processors who need it to serve you.

This policy applies to all users accessing pagoda 168 from supported jurisdictions, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang. If you have questions about how we handle your data, contact our support team during business hours.

What We Collect and Why

We collect your email address, full name, date of birth, and phone number when you register an account on pagoda 168. During identity verification (KYC), we also collect government-issued ID numbers, passport details, and proof of address. These details are necessary to comply with anti-money-laundering regulations and to prevent fraud.

When you use pagoda 168, we record your account activity: login times, games played, deposits and withdrawals, and support tickets. We collect this information to detect suspicious behaviour, resolve disputes, and improve our service. We also log your IP address and device information to protect your account from unauthorised access.

Payment information is handled by our processors. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, or e-wallet, we do not store your full card or bank details. Our payment partners retain that information on their secure servers, and we receive only confirmation of the transaction.

Account Data

Email, name, date of birth, phone, address, identity document numbers.

Activity Data

Login history, games played, deposits, withdrawals, support interactions.

Technical Data

IP address, device type, browser, operating system, connection logs.

Payment Data

Transaction amounts, dates, payment method type (not full card/bank details).

How We Use Your Data

We use your data to operate pagoda 168: to process your deposits and withdrawals, verify your identity, send account notifications, and respond to your support requests. We also use activity logs to detect fraud, money laundering, and account abuse. If we identify suspicious behaviour, we may freeze your account pending investigation.

We do not use your data for marketing or advertising without your consent. We do not share your personal information with third parties except as required by law or to process your transactions. Our payment processors, hosting providers, and compliance partners have access only to the data they need to serve you.

Your Rights and Our Commitments

You have the right to access, correct, or delete your personal data held by pagoda 168. To exercise these rights, contact our support team with your request and proof of identity. We will respond within ten business days. If you request deletion, we will remove your data except where we are required by law to retain it for compliance or dispute resolution.

Our servers may sit outside your jurisdiction. Your data may be processed in data centres located in Southeast Asia or other regions. By using pagoda 168, you consent to this processing. We use encryption and secure protocols to protect your information in transit and at rest.

Data Retention and Security

We retain your account data for as long as your account is active. After you close your account, we keep records for seven years to comply with financial regulations. We delete activity logs after two years unless they are needed for an ongoing dispute or investigation.

We protect your data using industry-standard encryption, firewalls, and access controls. Our staff sign confidentiality agreements and receive training on data protection. However, no system is completely secure. If we discover a data breach, we will notify you and relevant authorities as required by law.

If you have concerns about how pagoda 168 handles your data, or if you believe your privacy rights have been violated, contact us at our support email address. We are available during business hours to discuss your concerns and work toward a resolution.